Joe works in Slack.
Escalations land in the right Slack channel with the whole conversation attached, so your team answers without app-hopping. He answers the customer and does the Slack work in the same breath.
400 credits on us for 7 days to decide if he keeps the job.
One conversation. The Slack work, done live.
Watch the left side: a customer writes in. Watch the right side: Slack fills itself in as Joe answers. That is the whole product.
This invoice looks wrong, £2,140 instead of £1,900.
Let me flag that to finance right away.
Thanks, it is urgent for month-end.
Flagged with the thread attached; they will reply before 5 today.
Message · #escalationsFromJoeCustomerKeller & CoIssueInvoice query, £2,140ContextFull thread attachedPing@finance on-callWritten by Joe, mid-conversationNot a sync. A colleague.
Integrations usually move data after the fact. Joe uses Slack during the conversation, so the customer gets the answer and the record is already right.
Posts escalations to the channel you choose
Notifies the right person with the full context attached
Lets your team pick up conversations without leaving Slack
Real conversations, real records.
“This invoice looks wrong, can someone check?”
Joe posts it to #billing with the account, the invoice and the thread attached, and tells the customer when to expect an answer.
“A journalist is asking about the new opening.”
Joe escalates to #press immediately, full context attached, instead of the enquiry sitting in an inbox overnight.
“We would like to double our retainer.”
Joe posts the opportunity to the sales channel with the history, and the right person picks it up in minutes.
Three steps, no code.
Connect Slack
One authorisation in the dashboard. No API keys to paste, no middleware to host, nothing to deploy.
Tell Joe when to use it
In plain language, like briefing a new hire: "log every enquiry", "only book in the afternoon diary". No flow charts.
Joe acts mid-conversation
From then on Joe reads and writes in Slack while the customer is still talking, and the record is done before the goodbye.
Any channel in. Slack updated.
Whichever way the customer arrives, the Slack side is handled the same way, with the same rules.
See every channel →Are you open Sunday? I would like a Clio.
Yes, 9 to 6. A Clio is £78 for the day. Shall I book it?
Need a quote on 3 vans for two weeks in August.
Quote sent. 3 vans, 14 days, with the long term discount.
How much for a deep clean on a 3 bed?
£185, or £155 with a monthly visit. Saturday is free.
Running late, can I move my 3pm?
Moved to 4:30 and confirmed. See you then.
Do you cover Bordeaux for a monthly garden contract?
We do. A monthly contract starts at £89. Want the details?
Is the brunch menu on today?
It is, until 3. Want me to book you a table for two?
I need a refund of £240.
Refunds over £200 go to the team. Passing you over now.
I would like to reschedule my delivery.
Done, moved to Thursday morning. Anything else?
Do you take on agency partnerships?
We do. I can set up a call with the team this week.
Where do I buy this kit?
Link is in the description. Ships in 48 hours.
What is the price for the annual plan?
£1,490 with the yearly discount, from the price list.
Has order 4512 shipped?
Yes, this morning. Tracking sent to the customer.
Do you ship to Ireland?
We do, 2 to 3 days. Want the checkout link?
Channel to Slack, ready to go
Slack questions, answered.
Do I need to build a flow to connect Slack?
No. You connect Slack once and describe in plain language when Joe should use it. He decides in the conversation, the way a colleague would, so there is no canvas of nodes to maintain when things change.
What if Slack is unavailable?
Joe still answers the customer. The action is retried, and if it cannot complete he escalates to your team with the full conversation attached, so nothing is silently lost.
Can I control what Joe is allowed to do in Slack?
Yes. You set the rules: what he may read, what he may write, and what always goes to a person first. You can require approval before any action.
How long does setup take?
Connecting a tool takes a couple of minutes. Most businesses are live, answering and acting, in about twenty minutes total.
Joe's ready. Are you?
Connect Slack this afternoon. The first record writes itself tonight.
400 credits on us for 7 days to decide if he keeps the job.