Slack answered before anyone has to say "any update on this?"
Internal questions eat the same hours as customer ones. Joe sits in the channels, answers from your documents, and escalates only what needs a human.
200 credits on us for 7 days to decide if he keeps the job.
The internal inbox nobody counts.
Policy questions, process questions, "where is the file" questions. Joe absorbs them.
Answers from your own documents
Handbook, price list, process notes. He quotes the source so nobody has to trust him blindly.
Lives in the thread
Answers where the question was asked, so the context stays with it and the channel stays readable.
Routes what he cannot answer
Straight to the person who owns it, with the question and what he already checked.
What he does in a channel
Handles the repeat questions
The same five questions every new starter asks, answered on the spot, every time.
Posts the customer escalations
When a conversation needs a human, it appears in the right channel with the summary.
Keeps the answer current
Update the document and the answer changes. No stale pinned message.
Respects private channels
He only sees what you invite him to, and you can see exactly what he read.
Summarises the day
One end-of-day post: what came in, what he handled, what is still waiting on a person.
What is our refund rule for a cancellation less than 24h before?
Under 24 hours, no automatic refund: we offer a reschedule, or a credit note if they insist. Handbook v4, page 12. Exceptions need a manager.
Internal interruptions cost the most
Every "quick question" breaks someone’s focus for twenty minutes. Joe takes the ones that have a documented answer.
Straightforward pricing
Pick the plan that fits the volume. Every plan includes the same brain — the difference is agents, credits and channels.
Starter
- 1 agent
- 1,000 credits
- 1 active channel
- 1 language
- 5 concurrent calls
- 1 knowledge base
- 1 GO storage
- 1 agent
- 3,000 credits
- Save 15% on additional credits
- Unlimited active channels
- 1 language
- Unlimited knowledge bases
- Unlimited operators
- Unlimited concurrent calls
- 3 GO storage
- Up to 3 agents
- 8,000 credits
- Save 25% on additional credits
- Unlimited active channels
- Unlimited languages
- Unlimited knowledge bases
- Unlimited operators
- Unlimited concurrent calls
- 7 GO storage
- Unified Inbox
- Up to 5 agents
- 30,000 credits
- Save 40% on additional credits
- Unlimited active channels
- Unlimited languages
- Unlimited knowledge bases
- Unlimited operators
- Unlimited concurrent calls
- 15 Go storage
- Unified Inbox
Custom
- Unlimited number of agents
- Large volume credits discount
- Custom integrations
- Unlimited languages
- Unified Inbox
- Unlimited operators
- Dedicated onboarding support
- Automation & workflow setup
- Custom storage limit
- Custom voice
200 credits on us for 7 days to decide if he keeps the job.
In every plan
Slack questions
What teams ask before adding Joe to their workspace.
Which channels can he see?
Only the ones he is invited to. Nothing else, and the list is visible in settings.
Does he answer in DMs?
Yes, if you allow it. Same answers, private thread.
Where do the answers come from?
Your uploaded documents and connected tools, with the source shown under the answer.
Can he escalate to a person?
He tags the owner you set for that topic, with the question and what he checked.
Does it work with Teams as well?
Yes, the same agent runs in Microsoft Teams.
Do internal messages cost credits?
One credit per message, same as any other channel.
Still have questions? Contact us →
Joe's ready. Are you?
Someone is about to ask a question your handbook already answers.
200 credits on us for 7 days to decide if he keeps the job.