Slack automation that answers your team and closes the loop.
Meet Joe, your AI agent inside Slack, trained on your own documents and systems. It answers in the thread, does the task, and posts the result back so nobody has to chase.
Add to Slack in one click. Scoped to the channels you choose.
A question in the busiest channel in the company. Joe answers in the thread, does the job, and posts the receipt.
Anyone know why the Friday export did not land in the warehouse?
The 02:00 job failed on a schema change: `customer_tier` became nullable upstream. 41,208 rows held, nothing lost.
Can we get it in before the board pack at 2?
Yes. I can rerun with the nullable cast, roughly 12 minutes. It needs an approval from data eng, tagging @priya.
Approved, go.
Rerun complete, 41,208 rows loaded, warehouse fresh as of 10:20. Board pack query returns the full week now.
Incident closed · runbook updated · 17 minutes end to end
Joe reads your monitoring and logs before answering, instead of guessing at a cause.
Joe runs the runbook step, and never skips the human gate you defined.
The thread contains the cause, the fix, the approval and the confirmation. Nobody has to write it up.
No side DMs, no status meeting, and the next person who searches finds the answer.
A customer thread shared into the channel. Joe brings the whole history and drafts the reply, so the answer takes a minute.
Meridian are asking for a discount on renewal, anyone know their history?
Three years, £490 a month, never late. Two escalations in 2025, both resolved. Usage up 38% this year, seats up from 22 to 41.
Can we hold the rate instead of discounting?
That is inside policy: hold current rate for 12 months in exchange for annual up front. Saves them 9%, costs us nothing on ARR.
Perfect, draft it.
Drafted in the email thread with Priya, held for your approval. Renewal date and the annual figure are filled in.
Renewal drafted · rate held · owner notified
Joe reads the CRM, the invoices and the support record, across every channel they contacted you on.
Joe knows what your team is allowed to offer, and what needs sign-off above it.
The reply goes out on the customer’s own channel, with the internal discussion left behind in Slack.
Nobody has to open four tabs to answer a two line message.
Every question lands in a channel, and the same three people answer all of them.
The knowledge is in your docs, your tickets and your dashboards. Joe reads all of it, answers in the thread with a link to the source, and does the task instead of describing it.
Three people answer the whole company
The people who know the answer are the people with the least time to type it.
The same question, every new starter
It was answered in a thread in March. Nobody can find that thread.
A two line question needs four tabs
CRM, tickets, invoices, dashboards. Joe reads them and puts the answer in the thread.
Slack threads land beside every other channel.
One app, your channels
Add it once and scope it. Joe answers in threads, group DMs and direct messages.
Answers with a source
Every reply links the doc, ticket or record behind it, so nobody has to take its word.
Acts inside your approvals
Runbook steps, access requests and drafts, with a human gate wherever you put one.
Escalates to a person
When it should be a human, Joe tags the right one with the thread summarised.
Everything a good ops assistant would do in a channel.
Reads your docs
Notion, Drive, Confluence, wikis and repos, always the current version.
Respects permissions
Nobody sees through Joe what they could not see themselves.
Runs runbooks
Executes the routine operational steps you approved, and posts the result.
Customer context
Pulls the full cross-channel history of any customer into the thread.
Drafts replies
Writes the customer-facing answer and holds it for approval.
Escalation
Anything sensitive or outside policy goes to a named human, not a guess.
Live in your workspace in 30 mins.
Add the app, choose the channels, point Joe at the docs and systems it may read. Nothing else changes.
- Minute 0
Choose what Joe may read
Docs, wikis, tickets, dashboards and the systems it may query.
- Minute 10
Add to Slack
One click, scoped to the channels you pick.
- Minute 20
Set the approval gates
What Joe may do alone, and what always needs a person to say yes.
- Minute 30
Watch the first threads
Correct anything once, and it holds across every channel.
Connect Slack to your tools.
Joe answers on Slack and does the work in the tool where it belongs, while the conversation is still open.
All 25 Slack combinations →Two ways to work with Joe
The same Joe either way. You only choose who builds him and who runs him.
Unused credits roll over on quarterly and yearly billing.
Self serve
You set it up, you run it. Live in 15 minutes, no code.
Starter
For a single location starting on one channel.
2,000 credits per monthabout 300 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Included
- 1 agent
- 1 active channel
- 1 language
- 5 concurrent calls
- 1 knowledge base
- 1 GB storage
Growth
For a business that gets messages on every channel at once.
6,000 credits per monthabout 1,000 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Everything in Starter, plus
- Unlimited active channels
- Unlimited operators, your whole team at no extra cost
- Unlimited concurrent calls
- Unlimited knowledge bases
- 15% off additional credits
- 3 GB storage
Business
For several locations, or customers who write in several languages.
16,000 credits per monthabout 2,600 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Everything in Growth, plus
- Up to 3 agents
- Unlimited languages
- Unified inbox
- 25% off additional credits
- 7 GB storage
How many credits do you need?
A resolution, one request handled start to finish, uses about 6 credits. Estimate your usage →
Run out mid-month? Joe does not stop. Additional credits are billed from €0.05, with your plan’s discount applied.
Done for you
For companies and networks that want a turnkey solution.
We build, we connect your tools, we operate. Everything is sized to your needs.
Let’s talk. Fifteen minutes to understand your volume, your channels and your tools. We tell you what it looks like.
Book a callEverything in Business, plus
Sized for you
- Unlimited agents
- Volume sized for your operation
- Custom storage
- Unlimited languages
- Unlimited operators
- Unified inbox
Custom work and support
- Dedicated onboarding support
- Dedicated contact
- Automations and workflows set up for you
- Custom integrations
- Custom voice
- Custom branding and domain
- Bring your own key
- SSO login
400 credits on us for 7 days to decide if he keeps the job. Compare all plans in detail →
What people ask about Slack.
Does it read every channel?
Only the ones you add it to. It can also be limited to threads where it is mentioned.
Can it see documents a user cannot?
No. Every answer is filtered through that person’s own access.
Will it act without approval?
Only on the tasks you allow. Everything else is proposed in the thread and waits for a yes.
Does it work with our customer inbox?
Yes. Customer threads from any channel can be summarised in Slack, and replies drafted there.
Is our data used for training?
No. Your content stays yours and is never used to train a shared model.
Still have questions? Contact us →
Stop being the channel that answers everything.
Add the app, watch the first threads, keep what works.
400 credits on us for 7 days to decide if he keeps the job.