Mentions and DMs on X, answered before they become a thread.
Public complaints move fast. Joe replies in seconds, moves the detail into DMs, and tells you when a human should take the keyboard.
200 credits on us for 7 days to decide if he keeps the job.
The channel where silence is the story.
On X, a slow reply is the screenshot. Joe removes the delay.
Replies to mentions
A short, human, public reply within seconds, then the details continue privately.
Moves it to DMs
Order numbers and personal details never stay in public. Joe opens the DM and carries the context over.
Flags the ones to handle yourself
Press, influence, real anger: Joe stops and hands them over rather than improvising.
What he does with a mention
Reads the whole thread first
Including the quote tweets, so the reply is not embarrassing.
Answers the factual ones
Opening hours, status, delivery times. Public, correct, done.
Never argues
One acknowledgement, one route to a fix. No debate, no defensive thread.
Logs everything in the inbox
Public replies sit next to the DMs and the rest of that customer’s history.
Watches the volume
A spike in mentions raises an alert before it becomes a bad afternoon.
@monstade booked a court, got charged twice. Anyone home?
That should not happen — sorry. I have found the duplicate on your booking and refunded it. Details in your DMs.
Speed is the whole reputation
The difference between a handled complaint and a viral one is usually twenty minutes.
Straightforward pricing
Pick the plan that fits the volume. Every plan includes the same brain — the difference is agents, credits and channels.
Starter
- 1 agent
- 1,000 credits
- 1 active channel
- 1 language
- 5 concurrent calls
- 1 knowledge base
- 1 GO storage
- 1 agent
- 3,000 credits
- Save 15% on additional credits
- Unlimited active channels
- 1 language
- Unlimited knowledge bases
- Unlimited operators
- Unlimited concurrent calls
- 3 GO storage
- Up to 3 agents
- 8,000 credits
- Save 25% on additional credits
- Unlimited active channels
- Unlimited languages
- Unlimited knowledge bases
- Unlimited operators
- Unlimited concurrent calls
- 7 GO storage
- Unified Inbox
- Up to 5 agents
- 30,000 credits
- Save 40% on additional credits
- Unlimited active channels
- Unlimited languages
- Unlimited knowledge bases
- Unlimited operators
- Unlimited concurrent calls
- 15 Go storage
- Unified Inbox
Custom
- Unlimited number of agents
- Large volume credits discount
- Custom integrations
- Unlimited languages
- Unified Inbox
- Unlimited operators
- Dedicated onboarding support
- Automation & workflow setup
- Custom storage limit
- Custom voice
200 credits on us for 7 days to decide if he keeps the job.
In every plan
X questions
The questions that come up about X.
Does he post publicly?
Only replies to people who mentioned you, in the tone you set. He never posts on his own.
Can he stop before a bad reply?
Yes. Anything outside the topics you allowed is handed to a person untouched.
Are DMs included?
Yes, and they sit in the same inbox as your other channels.
Does he see quote tweets?
He reads the surrounding thread before replying, quote posts included.
What about spam mentions?
Filtered out. You can read the filter and change it.
Can I approve replies first?
Yes. Put the channel in draft mode and every reply waits for a click.
Still have questions? Contact us →
Joe's ready. Are you?
Someone is complaining about a business publicly right now, hopefully not yours.
200 credits on us for 7 days to decide if he keeps the job.