X automation that turns replies and DMs into paying customers.
Meet Joe, your AI agent for X. Mentions, quote posts and DMs get a fast, on-brand answer, and the ones worth money end up in your pipeline instead of your notifications.
Connect your handle in one tap. Joe never posts without your rules.
A public complaint with an audience. Joe answers fast in the open, takes it to DMs, and fixes it without a queue.
@lumenaudio third email, no reply, my order is 11 days late. Anyone home?
That is not good enough, sorry. I have found order 48120 and I am on it. Sending you a DM now.
ok thanks
Your order was held at the courier depot. I have refunded the shipping and put a replacement on next day delivery, arriving Thursday.
Refund £6.99 · replacement dispatched · thread logged
Joe reads mentions and quote posts, and can tell a complaint from a joke.
Short, human, no template energy. Everyone reading sees you respond in minutes.
Joe reads the order system, applies the remedy you pre-approved, and does not need to ask a human.
The whole exchange, public and private, is filed against the customer for anyone who picks it up later.
A DM about buying in volume. Joe qualifies it and hands a real lead to sales instead of a notification.
Do you do bulk pricing? We want 40 units for a studio build.
We do from 25 units. Is this for one studio or a rollout, and when do you need them?
One studio, opening in six weeks.
At 40 units you are on trade pricing, roughly 18% off list. I can put you with Priya who handles studio accounts, Thursday 15:00 or Friday 10:00?
Thursday works.
Booked Thursday 15:00 with Priya. She will have your requirements before the call.
Opportunity created · £8.2k est · owner Priya
Joe separates the sales DMs from the noise, and never lets one sit unread.
Joe gives the band, never the final number, and books the human who closes it.
Created in your CRM with the transcript attached, so nobody re-asks what was already answered.
Everything happens in public, and it happens fast.
A complaint at midnight is visible to everyone who looks. Joe answers in minutes with the line you approved, and moves the detail into DMs before the thread grows.
An unanswered complaint is a public one
On X, silence is the reply everyone reads. Joe makes sure there is always a better one.
Threads compound while you sleep
One angry post becomes twenty quote posts overnight. Joe answers before that happens.
Real leads hide in the notifications
Joe reads every mention and DM, and pulls out the ones that are actually worth money.
X mentions and DMs land beside every other channel.
One handle
Connect it once. Joe reads mentions, quote posts and DMs on the account you already post from.
Public reply, private detail
A short answer in the open, everything specific moved to DMs. That rule is yours to set.
Everything in the customer record
The public thread, the DM and the order are filed against the same customer.
Take over mid-thread
Type in the inbox and Joe steps back. Hand it back with one tap and it picks up with the full context.
Everything a good community manager would do.
Mention monitoring
Reads mentions and quote posts, and decides which ones need a human voice.
Public to DM handover
Answers in the open, then continues privately where the account detail lives.
Order lookups
Reads your order or ticket system and answers with the real status.
Approved remedies
Refunds, replacements and goodwill inside the limits you set, nothing beyond them.
Lead routing
Qualifies sales DMs and books the right person on your team.
Escalation
Press, legal and anything you flagged goes to a human with the thread summarised.
Live on your handle in 30 mins.
Connect the account, set what Joe may say in public and what has to go to DMs, and it starts working your mentions.
- Minute 0
Set your public voice
What Joe may say in the open, and what always moves to DMs.
- Minute 10
Connect the account
One tap. Joe reads mentions and DMs, and posts only what you allowed.
- Minute 20
Plug in orders and CRM
So a reply can carry a real status, not a promise to check.
- Minute 30
Watch the first threads
Read what Joe replied, correct anything once, and it holds from then on.
Connect X to your tools.
Joe answers on X and does the work in the tool where it belongs, while the conversation is still open.
All 24 X combinations →Two ways to work with Joe
The same Joe either way. You only choose who builds him and who runs him.
Unused credits roll over on quarterly and yearly billing.
Self serve
You set it up, you run it. Live in 15 minutes, no code.
Starter
For a single location starting on one channel.
2,000 credits per monthabout 300 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Included
- 1 agent
- 1 active channel
- 1 language
- 5 concurrent calls
- 1 knowledge base
- 1 GB storage
Growth
For a business that gets messages on every channel at once.
6,000 credits per monthabout 1,000 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Everything in Starter, plus
- Unlimited active channels
- Unlimited operators, your whole team at no extra cost
- Unlimited concurrent calls
- Unlimited knowledge bases
- 15% off additional credits
- 3 GB storage
Business
For several locations, or customers who write in several languages.
16,000 credits per monthabout 2,600 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Everything in Growth, plus
- Up to 3 agents
- Unlimited languages
- Unified inbox
- 25% off additional credits
- 7 GB storage
How many credits do you need?
A resolution, one request handled start to finish, uses about 6 credits. Estimate your usage →
Run out mid-month? Joe does not stop. Additional credits are billed from €0.05, with your plan’s discount applied.
Done for you
For companies and networks that want a turnkey solution.
We build, we connect your tools, we operate. Everything is sized to your needs.
Let’s talk. Fifteen minutes to understand your volume, your channels and your tools. We tell you what it looks like.
Book a callEverything in Business, plus
Sized for you
- Unlimited agents
- Volume sized for your operation
- Custom storage
- Unlimited languages
- Unlimited operators
- Unified inbox
Custom work and support
- Dedicated onboarding support
- Dedicated contact
- Automations and workflows set up for you
- Custom integrations
- Custom voice
- Custom branding and domain
- Bring your own key
- SSO login
400 credits on us for 7 days to decide if he keeps the job. Compare all plans in detail →
What people ask about X.
Will Joe post publicly on my account?
Only replies, and only the kinds you allow. It never writes original posts and never quote posts.
How does it handle trolls?
It recognises bait and leaves it alone. Nothing is answered twice, and anything you flagged goes to a human.
Can it handle refunds itself?
Up to the limit you set. Above that it prepares the case and asks a person to approve it.
Do I need a paid API tier?
We handle the X API access as part of the plan and tell you up front if your volume needs more.
Can I jump into a conversation myself?
Any time. Start typing in the inbox and Joe pauses on that thread.
Still have questions? Contact us →
Every mention answered. In public, in minutes.
Connect your handle, watch the first threads, keep what works.
400 credits on us for 7 days to decide if he keeps the job.