Building an agent is the easy part. Running it on every channel is the job.
HeyGent gives you AI agents you configure yourself. Joe arrives as a colleague: trained on your business, connected to your tools, answering on twelve channels from one inbox with one rulebook.
200 credits on us for 7 days to decide if he keeps the job.
Side by side
Both are AI agents. The difference is how much assembly is left to you.
| Feature | We love Joe | HeyGent |
|---|---|---|
| Getting started | Describe the business, connect a channel, live in about twenty minutes | Configure the agent, its prompts and its tools yourself |
| Channel coverage | Twelve channels supported out of the box, phone included | Depends on which integrations you wire up |
| Shared inbox | One thread per customer across every channel, with the human handover built in | Varies by setup |
| Acting in your tools | Ready-made nodes for calendars, CRMs and back-office systems, plus your own API | You define the tool calls |
| Multi-site | One workspace per location, shared rulebook, pooled credits | One agent per deployment |
| Human handover | Built in: rules, review mode, and the full context handed with the thread | Configurable |
| Who maintains it | You update a document, the answers change | Your team |
Compiled from each product’s public documentation and pricing pages. Vendors change these — tell us if something here is out of date.
Where HeyGent is a good fit
Teams who want to build
If you have engineers who enjoy owning the agent, full control is worth something.
Unusual workflows
A process nothing off the shelf covers may be easier to write from scratch.
Embedding in your product
If the agent is part of what you sell, you probably want to own its plumbing.
Where Joe is stronger
Nothing to assemble
The channels, the inbox, the escalation and the reporting are already wired together.
Non-technical owners
The person who knows the answers is the person who can change them, without a developer.
Built for the messy middle
Three questions in one message, a voice note, a follow-up two months later. All the same thread.
Run Joe next to your own agent.
Pick your noisiest channel
Usually WhatsApp or the phone. Start where the pain is loudest.
Point Joe at your content
Site, documents, price list. No prompt engineering required.
Connect one tool
The calendar or the CRM. Watch him complete a booking end to end.
Compare the maintenance
A week later, count who touched a config file and who edited a document.
Straightforward pricing
Pick the plan that fits the volume. Every plan includes the same brain — the difference is agents, credits and channels.
Starter
- 1 agent
- 1,000 credits
- 1 active channel
- 1 language
- 5 concurrent calls
- 1 knowledge base
- 1 GO storage
- 1 agent
- 3,000 credits
- Save 15% on additional credits
- Unlimited active channels
- 1 language
- Unlimited knowledge bases
- Unlimited operators
- Unlimited concurrent calls
- 3 GO storage
- Up to 3 agents
- 8,000 credits
- Save 25% on additional credits
- Unlimited active channels
- Unlimited languages
- Unlimited knowledge bases
- Unlimited operators
- Unlimited concurrent calls
- 7 GO storage
- Unified Inbox
- Up to 5 agents
- 30,000 credits
- Save 40% on additional credits
- Unlimited active channels
- Unlimited languages
- Unlimited knowledge bases
- Unlimited operators
- Unlimited concurrent calls
- 15 Go storage
- Unified Inbox
Custom
- Unlimited number of agents
- Large volume credits discount
- Custom integrations
- Unlimited languages
- Unified Inbox
- Unlimited operators
- Dedicated onboarding support
- Automation & workflow setup
- Custom storage limit
- Custom voice
200 credits on us for 7 days to decide if he keeps the job.
In every plan
What builders ask before switching.
Can I still call my own API?
Yes. Joe has an API node and can authenticate against your systems like any other tool.
How much control do I keep?
You set topics, tone, escalation and approval. You can read every action he took and why.
Can I export what I build?
Your content, transcripts and configuration are yours and exportable.
Is it a black box?
No. Every answer shows its source, and the inbox shows the reasoning trail on request.
What about latency on calls?
Joe answers on the first ring and speaks at a natural pace, which is what callers notice.
Joe's ready. Are you?
You wanted an agent, not a project.
200 credits on us for 7 days to decide if he keeps the job.