Building an agent is the easy part. Running it on every channel is the job.
HeyGent gives you AI agents you configure yourself. Joe arrives as a colleague: trained on your business, connected to your tools, answering on twelve channels from one inbox with one rulebook.
400 credits on us for 7 days to decide if he keeps the job.
What each one actually does.
Both are AI agents. The difference is how much assembly is left to you.
| Feature | We love Joe | HeyGent |
|---|---|---|
| Getting started | Describe the business, connect a channel, live in about twenty minutes | Configure the agent, its prompts and its tools yourself |
| Channel coverage | Twelve channels supported out of the box, phone included | Depends on which integrations you wire up |
| Shared inbox | One thread per customer across every channel, with the human handover built in | Varies by setup |
| Acting in your tools | Ready-made nodes for calendars, CRMs and back-office systems, plus your own API | You define the tool calls |
| Multi-site | One workspace per location, shared rulebook, pooled credits | One agent per deployment |
| Human handover | Built in: rules, review mode, and the full context handed with the thread | Configurable |
| Who maintains it | You update a document, the answers change | Your team |
Compiled from each product’s public documentation and pricing pages. Vendors change these. Tell us if something here is out of date.
Joe doesn't pretend to be someone else. He is Joe.
HeyGent is good at what it was built for. So is Joe. The honest comparison is about which job you are hiring for.
Where HeyGent is a good fit
Teams who want to build
If you have engineers who enjoy owning the agent, full control is worth something.
Unusual workflows
A process nothing off the shelf covers may be easier to write from scratch.
Embedding in your product
If the agent is part of what you sell, you probably want to own its plumbing.
Where Joe is stronger
Nothing to assemble
The channels, the inbox, the escalation and the reporting are already wired together.
Non-technical owners
The person who knows the answers is the person who can change them, without a developer.
Built for the messy middle
Three questions in one message, a voice note, a follow-up two months later. All the same thread.
Every channel, one agent.
HeyGent covers part of the map. Joe answers everywhere your customers write or call, with the same answers and the same manners.
See every channel →Are you open Sunday? I would like a Clio.
Yes, 9 to 6. A Clio is £78 for the day. Shall I book it?
Need a quote on 3 vans for two weeks in August.
Quote sent. 3 vans, 14 days, with the long term discount.
How much for a deep clean on a 3 bed?
£185, or £155 with a monthly visit. Saturday is free.
Running late, can I move my 3pm?
Moved to 4:30 and confirmed. See you then.
Do you cover Bordeaux for a monthly garden contract?
We do. A monthly contract starts at £89. Want the details?
Is the brunch menu on today?
It is, until 3. Want me to book you a table for two?
I need a refund of £240.
Refunds over £200 go to the team. Passing you over now.
I would like to reschedule my delivery.
Done, moved to Thursday morning. Anything else?
Do you take on agency partnerships?
We do. I can set up a call with the team this week.
Where do I buy this kit?
Link is in the description. Ships in 48 hours.
What is the price for the annual plan?
£1,490 with the yearly discount, from the price list.
Has order 4512 shipped?
Yes, this morning. Tracking sent to the customer.
Do you ship to Ireland?
We do, 2 to 3 days. Want the checkout link?
Run Joe next to your own agent.
Pick your noisiest channel
Usually WhatsApp or the phone. Start where the pain is loudest.
Point Joe at your content
Site, documents, price list. No prompt engineering required.
Connect one tool
The calendar or the CRM. Watch him complete a booking end to end.
Compare the maintenance
A week later, count who touched a config file and who edited a document.
Two ways to work with Joe
The same Joe either way. You only choose who builds him and who runs him.
Unused credits roll over on quarterly and yearly billing.
Self serve
You set it up, you run it. Live in 15 minutes, no code.
Starter
For a single location starting on one channel.
2,000 credits per monthabout 300 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Included
- 1 agent
- 1 active channel
- 1 language
- 5 concurrent calls
- 1 knowledge base
- 1 GB storage
Growth
For a business that gets messages on every channel at once.
6,000 credits per monthabout 1,000 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Everything in Starter, plus
- Unlimited active channels
- Unlimited operators, your whole team at no extra cost
- Unlimited concurrent calls
- Unlimited knowledge bases
- 15% off additional credits
- 3 GB storage
Business
For several locations, or customers who write in several languages.
16,000 credits per monthabout 2,600 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Everything in Growth, plus
- Up to 3 agents
- Unlimited languages
- Unified inbox
- 25% off additional credits
- 7 GB storage
How many credits do you need?
A resolution, one request handled start to finish, uses about 6 credits. Estimate your usage →
Run out mid-month? Joe does not stop. Additional credits are billed from €0.05, with your plan’s discount applied.
Done for you
For companies and networks that want a turnkey solution.
We build, we connect your tools, we operate. Everything is sized to your needs.
Let’s talk. Fifteen minutes to understand your volume, your channels and your tools. We tell you what it looks like.
Book a callEverything in Business, plus
Sized for you
- Unlimited agents
- Volume sized for your operation
- Custom storage
- Unlimited languages
- Unlimited operators
- Unified inbox
Custom work and support
- Dedicated onboarding support
- Dedicated contact
- Automations and workflows set up for you
- Custom integrations
- Custom voice
- Custom branding and domain
- Bring your own key
- SSO login
400 credits on us for 7 days to decide if he keeps the job. Compare all plans in detail →
What builders ask before switching.
Can I still call my own API?
Yes. Joe has an API node and can authenticate against your systems like any other tool.
How much control do I keep?
You set topics, tone, escalation and approval. You can read every action he took and why.
Can I export what I build?
Your content, transcripts and configuration are yours and exportable.
Is it a black box?
No. Every answer shows its source, and the inbox shows the reasoning trail on request.
What about latency on calls?
Joe answers on the first ring and speaks at a natural pace, which is what callers notice.
Joe's ready. Are you?
You wanted an agent, not a project.
400 credits on us for 7 days to decide if he keeps the job.