Teams automation that answers your staff so your experts can work.
Meet Joe, your AI agent inside Teams, trained on your own documents and systems. Every “quick question” gets an answer in seconds, so IT, HR and ops stop being a help desk.
Install from the Teams admin centre. Your data stays in your tenant.
A first-line question that would have been a ticket. Joe answers from your own runbook, does the reset, and never involves a human.
I am locked out of the finance drive, was fine on Friday.
Your access moved with the March restructure. You are in Finance-Read, but the folder needs Finance-Contrib. I can request it, your approver is Dan Whitlock.
Yes please, I need it this morning.
Requested and flagged urgent. Dan has it in his approvals. In the meantime the January reports are in the shared reporting site, which you can already read.
Approved, I can see it. Thanks.
Confirmed. I have added a note to your record so the next restructure keeps this access.
Resolved in 19 minutes · no ticket raised · runbook link attached
Joe checks group membership and recent changes before answering anything.
Joe solves the immediate problem while the formal request goes through.
First-line questions stop reaching your team, and the ones that do arrive with the checks already done.
A policy question that needed the right answer, not a guess. Joe quotes the current document and knows where its authority ends.
How much parental leave do I get, and does it change after two years?
Under the 2026 policy it is 26 weeks at full pay after 12 months service, and the two year threshold no longer applies. Policy v4.2, section 6.
And can I split it across the year?
Yes, in up to three blocks with 8 weeks notice each. I can start the request and route it to your manager and to People Ops.
What about the enhanced pay if I go part time after?
That one I will not answer from a document. I have brought Nadia from People Ops into this chat with the thread so far.
Request drafted · escalated to People Ops · policy links attached
Joe cites the live document version, so nobody gets last year’s rules.
Joe files the request in the system you already use, with the right approvers.
Pay, discipline and anything you flag go to a person, never to a paraphrase.
Nobody gets a confident guess about their pay.
Your experts spend their day answering the same forty questions.
The answer is usually in a document nobody can find. Joe reads your handbooks, policies and systems, and answers in the channel where the question was asked, with a link to the source.
Experts are interrupted forty times a day
Every quick question costs twenty minutes of someone’s focus.
The answer exists, in a document nobody can find
Search does not help if you do not know which handbook to open. Joe reads all of them.
Two people give two different answers
Policy questions need one answer, with the version number attached.
Teams conversations land beside every other channel.
One app in your tenant
Installed from the admin centre. Joe works in channels, group chats and DMs.
Answers with a source
Every reply links the policy, runbook or record it came from, so people can check it.
Acts in your systems
Access requests, tickets, bookings and forms, filed where your team already looks.
Escalates to the right person
When it should be a human, Joe brings them into the same chat with the thread summarised.
Everything a good internal help desk would do.
Reads your SharePoint
Handbooks, policies, runbooks and wikis, always the current version.
Respects permissions
Nobody sees through Joe what they could not see themselves.
Raises tickets
Creates and tracks in your service desk, and closes the loop in chat.
Access requests
Routes to the right approver and confirms when it lands.
Channel or DM
Answers in a thread without spamming the channel, or privately in a DM.
Escalation
Pay, discipline, legal and anything you flag go straight to a person.
Live in your tenant in 30 mins.
Install the app, point Joe at the SharePoint sites and systems it may read, and set who can ask what.
- Minute 0
Choose what Joe may read
SharePoint sites, wikis, runbooks, and the systems it may query.
- Minute 10
Install the app
From the Teams admin centre, scoped to the teams you choose.
- Minute 20
Connect the service desk
So questions can become tracked tickets and access requests.
- Minute 30
Watch the first questions
Correct anything once, and it holds across every channel.
Connect Teams to your tools.
Joe answers on Teams and does the work in the tool where it belongs, while the conversation is still open.
All 24 Teams combinations →Two ways to work with Joe
The same Joe either way. You only choose who builds him and who runs him.
Unused credits roll over on quarterly and yearly billing.
Self serve
You set it up, you run it. Live in 15 minutes, no code.
Starter
For a single location starting on one channel.
2,000 credits per monthabout 300 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Included
- 1 agent
- 1 active channel
- 1 language
- 5 concurrent calls
- 1 knowledge base
- 1 GB storage
Growth
For a business that gets messages on every channel at once.
6,000 credits per monthabout 1,000 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Everything in Starter, plus
- Unlimited active channels
- Unlimited operators, your whole team at no extra cost
- Unlimited concurrent calls
- Unlimited knowledge bases
- 15% off additional credits
- 3 GB storage
Business
For several locations, or customers who write in several languages.
16,000 credits per monthabout 2,600 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Everything in Growth, plus
- Up to 3 agents
- Unlimited languages
- Unified inbox
- 25% off additional credits
- 7 GB storage
How many credits do you need?
A resolution, one request handled start to finish, uses about 6 credits. Estimate your usage →
Run out mid-month? Joe does not stop. Additional credits are billed from €0.05, with your plan’s discount applied.
Done for you
For companies and networks that want a turnkey solution.
We build, we connect your tools, we operate. Everything is sized to your needs.
Let’s talk. Fifteen minutes to understand your volume, your channels and your tools. We tell you what it looks like.
Book a callEverything in Business, plus
Sized for you
- Unlimited agents
- Volume sized for your operation
- Custom storage
- Unlimited languages
- Unlimited operators
- Unified inbox
Custom work and support
- Dedicated onboarding support
- Dedicated contact
- Automations and workflows set up for you
- Custom integrations
- Custom voice
- Custom branding and domain
- Bring your own key
- SSO login
400 credits on us for 7 days to decide if he keeps the job. Compare all plans in detail →
What people ask about Microsoft Teams.
Where does our data go?
Joe reads what you allow inside your tenant and honours existing permissions. Nothing is used to train a shared model.
Can it see documents a user cannot?
No. Every answer is filtered through that person’s own access.
Does it work in channels as well as DMs?
Both. In channels it answers in a thread so the conversation stays tidy.
Can it raise tickets in our service desk?
Yes, and track them. The person asking gets updates in the same chat.
What does it refuse to answer?
Whatever you tell it to refuse. Pay, performance, legal and anything sensitive go to a human by default.
Still have questions? Contact us →
Give your experts their day back.
Install the app, watch the first questions, keep what works.
400 credits on us for 7 days to decide if he keeps the job.