Voice automation that turns spoken questions into paying customers.
Meet Joe, your AI voicebot. On your website, inside your app, or in front of your phone menu, it listens, answers and acts, without a keypad or a queue.
Drop in one line of code, or point your IVR at Joe. Nothing else changes.
A shopper with a question they will not type. They tap the microphone, ask it out loud, and buy.
Will this fit a 2019 Transit Custom with the low roof?
It does, the low roof needs the short bracket, which is included. On the high roof you would need the extension kit at £34.
And is it in stock for delivery this week?
Four in stock. Ordered in the next two hours, it is with you Thursday. Want me to add the short bracket version to your basket?
Yes, add it.
Added. Your basket is £248 and checkout is one tap away on the screen.
Session 0:41 · basket updated · transcript on the visitor record
No search box, no filter tree. The question is asked the way a person would ask it in a shop.
Fitment, stock and price come from your live product data, not a static FAQ page.
Joe does not just answer. It adds, removes and applies what you allow it to.
Every session is logged, so you can see which questions block a purchase.
Instead of a keypad menu, one question. Joe identifies the caller, does the routine job and only routes what needs a person.
Thanks for calling Meridian. Tell me what you need in a few words.
I need to change the card my membership comes out of.
I can do that. To confirm it is you, what is your postcode and date of birth?
M20 4RT, 14th of June 1978.
Verified. I am sending a secure link by text so you can enter the new card yourself. Your next payment is the 1st and nothing else changes.
Done, it accepted it.
I can see the new card on the account. Anything else?
Handled without an agent · 0 keypresses · call 0:56
One open question instead of eight options nobody listens to.
Joe follows your identity rules and never reads back a full card number.
Payment detail goes through a link the caller controls, so nothing sensitive is spoken aloud.
The routine calls stop reaching your team, and the ones that do arrive with the context attached.
Press one for a customer who has already given up.
Phone menus and search boxes make people work for an answer they could have just asked for. Joe listens to the question as it was asked, and does the thing, on the first attempt.
People will not type what they will happily ask
A spoken question is three seconds. The same question typed into a filter tree is a bounce.
IVR trees route calls to the wrong place
Callers press the option that gets a human fastest, not the right one. Joe asks instead.
Not everyone can use your interface
Hands full, eyes elsewhere, or simply prefers speaking. Voice is the accessible route to the same answer.
Voice sessions land beside every other channel.
One widget or one number
A line of code on the site, an SDK in the app, or Joe in front of your existing IVR.
Joe answers and acts
Reads your catalogue and account systems, and does what you allow it to do.
Everything in the customer record
Transcript, credits taken and the session recording, filed against the customer.
Hands off to a person
When it should be a human, the call routes with the transcript and the identity already confirmed.
Everything a good voice agent should be able to do.
Barge-in and interruption
People talk over it, change their mind and correct themselves. Joe keeps up.
Identity verification
Follows your verification rules before touching an account.
Live systems
Catalogue, stock, bookings and accounts, read and written in real time.
Secure payments
Sends a link instead of taking card details by voice.
Over 20 languages
Answers in the language the person spoke in.
Handover to a human
Routes with the transcript, so nobody has to start again.
Live in 30 mins.
Add the widget to your site or app, or put Joe in front of your existing phone menu. Your numbers, your brand, your systems.
- Minute 0
Decide what it may do
Answer only, or act: baskets, bookings, account changes, payment links.
- Minute 10
Add the widget or point the IVR
One line of code on the site, or a divert in front of your phone menu.
- Minute 20
Connect your systems
Catalogue, accounts, diary and payments, through the tools you already run.
- Minute 30
Listen to the first sessions
Read the transcripts, correct anything once, and it holds from then on.
Two ways to work with Joe
The same Joe either way. You only choose who builds him and who runs him.
Unused credits roll over on quarterly and yearly billing.
Self serve
You set it up, you run it. Live in 15 minutes, no code.
Starter
For a single location starting on one channel.
2,000 credits per monthabout 300 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Included
- 1 agent
- 1 active channel
- 1 language
- 5 concurrent calls
- 1 knowledge base
- 1 GB storage
Growth
For a business that gets messages on every channel at once.
6,000 credits per monthabout 1,000 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Everything in Starter, plus
- Unlimited active channels
- Unlimited operators, your whole team at no extra cost
- Unlimited concurrent calls
- Unlimited knowledge bases
- 15% off additional credits
- 3 GB storage
Business
For several locations, or customers who write in several languages.
16,000 credits per monthabout 2,600 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Everything in Growth, plus
- Up to 3 agents
- Unlimited languages
- Unified inbox
- 25% off additional credits
- 7 GB storage
How many credits do you need?
A resolution, one request handled start to finish, uses about 6 credits. Estimate your usage →
Run out mid-month? Joe does not stop. Additional credits are billed from €0.05, with your plan’s discount applied.
Done for you
For companies and networks that want a turnkey solution.
We build, we connect your tools, we operate. Everything is sized to your needs.
Let’s talk. Fifteen minutes to understand your volume, your channels and your tools. We tell you what it looks like.
Book a callEverything in Business, plus
Sized for you
- Unlimited agents
- Volume sized for your operation
- Custom storage
- Unlimited languages
- Unlimited operators
- Unified inbox
Custom work and support
- Dedicated onboarding support
- Dedicated contact
- Automations and workflows set up for you
- Custom integrations
- Custom voice
- Custom branding and domain
- Bring your own key
- SSO login
400 credits on us for 7 days to decide if he keeps the job. Compare all plans in detail →
What people ask about the voicebot.
Is this the same as the phone agent?
Related, but not the same. The phone agent answers your inbound calls. The voicebot lives on your site and app, or in front of your IVR.
Can it take payments by voice?
It never reads or records card details. It sends a secure link the customer completes themselves.
How does it handle noisy environments?
It is built for interruption and background noise, and it asks again rather than guessing.
Can it replace our IVR completely?
Most customers put Joe in front of the menu first, then retire the options that stop being used.
What about accessibility requirements?
Voice input and spoken answers are an accessibility win, and every session has a text transcript.
Still have questions? Contact us →
Let them just ask.
Add the widget, listen to the first sessions, keep what works.
400 credits on us for 7 days to decide if he keeps the job.