A phone system routes the call. Joe handles it.
RingCentral is a business phone and contact centre platform: numbers, IVR, routing and analytics for your team. Joe is the person on the other end of it, on the phone and on every message channel.
200 credits on us for 7 days to decide if he keeps the job.
Side by side
A telephony platform and an AI colleague solve different halves of the same problem.
| Feature | We love Joe | RingCentral |
|---|---|---|
| Main job | Answering the conversation and completing the task | Business telephony, routing, IVR, meetings and contact centre |
| Who talks to the caller | Joe, on the first ring, with a person one warm transfer away | Your team, after the menu |
| Out of hours | The same service as at midday, including bookings | Voicemail or an after-hours rule |
| Message channels | WhatsApp, Instagram, Messenger, email, SMS, web chat, Slack, Teams and more, in one inbox | SMS and team messaging, digital channels in contact centre tiers |
| Setup | Describe the business and connect the number | Numbers, users, IVR trees and routing rules |
| Cost model | Credits for what is actually handled, no seats | Per user, per month, per seat |
| Works together | Keep your numbers and forward to Joe. He plugs into what you have. | — |
Compiled from each product’s public documentation and pricing pages. Vendors change these — tell us if something here is out of date.
Where RingCentral is a good fit
You need a phone system
Numbers, extensions, compliance recording and meetings for a whole company.
Large contact centres
Workforce management and queue analytics for dozens of agents.
Enterprise IT requirements
Procurement, SSO and telephony estate management at scale.
Where Joe is stronger
He replaces the queue, not the number
Keep your telephony. Joe answers before anyone reaches hold music.
Nobody navigates a menu
The caller says what they want and gets it, instead of pressing four.
One inbox beyond voice
The WhatsApp thread and the call sit next to each other, under one customer.
Joe goes on top of the phone system you have.
Keep your numbers
No porting, no downtime. Forward the line you want covered.
Choose what he takes
Overflow, out of hours, or everything before a human.
Connect the calendar and CRM
So the call ends with a booking, not a callback promise.
Review the transcripts
Every call summarised. Decide from what he actually said.
Straightforward pricing
Pick the plan that fits the volume. Every plan includes the same brain — the difference is agents, credits and channels.
Starter
- 1 agent
- 1,000 credits
- 1 active channel
- 1 language
- 5 concurrent calls
- 1 knowledge base
- 1 GO storage
- 1 agent
- 3,000 credits
- Save 15% on additional credits
- Unlimited active channels
- 1 language
- Unlimited knowledge bases
- Unlimited operators
- Unlimited concurrent calls
- 3 GO storage
- Up to 3 agents
- 8,000 credits
- Save 25% on additional credits
- Unlimited active channels
- Unlimited languages
- Unlimited knowledge bases
- Unlimited operators
- Unlimited concurrent calls
- 7 GO storage
- Unified Inbox
- Up to 5 agents
- 30,000 credits
- Save 40% on additional credits
- Unlimited active channels
- Unlimited languages
- Unlimited knowledge bases
- Unlimited operators
- Unlimited concurrent calls
- 15 Go storage
- Unified Inbox
Custom
- Unlimited number of agents
- Large volume credits discount
- Custom integrations
- Unlimited languages
- Unified Inbox
- Unlimited operators
- Dedicated onboarding support
- Automation & workflow setup
- Custom storage limit
- Custom voice
200 credits on us for 7 days to decide if he keeps the job.
In every plan
Questions from teams with a phone system already.
Do I have to port my numbers?
No. Forward the calls you want Joe to answer and keep everything else as it is.
Can he transfer to my team?
Yes, with a warm transfer: he explains who is calling and why before connecting them.
Does he replace our IVR?
In most cases yes, for inbound enquiries. The caller states their need in plain words instead of pressing keys.
Do we still need seats?
Only for the humans who take transfers. Joe is not licensed per seat.
What about call recordings?
Every call has a recording, a transcript and a summary in the unified inbox.
Joe's ready. Are you?
Nobody ever thanked an IVR.
200 credits on us for 7 days to decide if he keeps the job.