Terms of Use

1. Our services

WeLoveJoe provides an AI-powered receptionist and communication assistant for businesses. Our platform enables automated, natural-language interactions with customers across multiple communication channels, including but not limited to:

• Phone calls (inbound answering, routing, and voicebot)
• WhatsApp
• Instagram Direct Messages
• Facebook Messenger
• Email
• Website chatbot

Specific capabilities available within these channels include:

• Automated answering and handling of customer enquiries
• Intelligent call routing and warm transfers
• Real-time appointment scheduling and calendar management
• Call and conversation recording, transcription, and summarisation
• Spam filtering and unwanted caller blocking
• SMS sending during or after calls
• Multi-language support (20+ languages)
• Performance analytics and conversation insights
• AI training based on your business documents and content

The features available to you depend on your subscription plan. We reserve the right to modify, suspend, or discontinue any part of our services at any time. Where reasonably possible, we will provide advance notice of material changes.

2. User accounts

To access our services, you must create an account. By doing so, you agree to:

Provide accurate information. All information you provide must be accurate, complete, and kept up to date throughout your use of the services.

Maintain security. You are responsible for keeping your login credentials confidential and for all activity that takes place under your account.

Authorised use. You must be at least 18 years old, or have legal capacity to enter into binding agreements, to use our services.

Business use. Our services are intended for business and professional use only. You agree to use them in compliance with all applicable laws and regulations in your jurisdiction.

3. Payment terms

We offer subscription plans billed on a monthly, quarterly, or annual basis. Your available features depend on your chosen plan tier. By subscribing to a paid plan, you agree to the following:

Billing. You authorise us to charge the applicable subscription fees to your designated payment method at the start of each billing cycle. Fees are charged in advance.

Pricing model. Plans include an allocation of conversations and voice minutes per billing cycle. Overages beyond your plan allocation are charged at the applicable per-conversation or per-minute rate for your plan tier.

Rollover. Unused conversation and minute allocations roll over to the following billing cycle on quarterly and annual plans only. Rollover balances are not available on monthly plans and do not carry over indefinitely.

Annual and quarterly discounts. Discounted rates apply when you select quarterly or annual billing. These rates are fixed for the duration of your billing period.

Non-refundable. All payments are non-refundable unless otherwise stated in our refund policy or required by applicable consumer protection law.

Pricing changes. We may modify pricing or subscription terms with reasonable advance notice. Continued use of our services after a pricing change constitutes your acceptance of the new rates.

Late payment. Failure to make timely payment may result in suspension or termination of your account.

4. Partner programme

WeLoveJoe offers a Partner Programme for agencies, consultants, and resellers who wish to offer our services to their clients. By joining the Partner Programme, you agree to the following additional terms:

Access fee. Partners pay a monthly access fee as set out on our Partner page. This fee grants access to the partner dashboard, white-label features where applicable, and programme resources.

Revenue share. Partners earn a percentage of the net revenue generated by active client accounts referred through the programme. The applicable revenue share rate and duration are defined in your Partner Agreement.

Partner conduct. Partners must represent WeLoveJoe accurately and fairly, and may not make claims about our services that are not supported by our official documentation.

Termination. We reserve the right to remove a partner from the programme for breach of these Terms or the Partner Agreement, including misrepresentation of our services or non-payment of access fees.

5. Intellectual property

All content, functionality, and technology within our services, including text, graphics, logos, icons, images, audio, data compilations, and software, are the property of WeLoveJoe, our licensors, or other content providers, and are protected under applicable intellectual property laws.

You may not copy, modify, distribute, publicly display, or reproduce any materials from our services, except for:

• Temporary copies cached by your browser for normal use,
• Files automatically stored by your device for performance reasons, or
• Reasonable internal copies for non-commercial business use.

6. User content

Our services allow you to upload business documents, FAQs, scripts, and other content ("User Content") to train and configure your AI assistant. By providing User Content, you:

• Grant WeLoveJoe a worldwide, royalty-free, non-exclusive licence to store, process, and use that content for the purpose of operating, delivering, and improving your AI assistant and our services generally.
• Confirm that you own or have the necessary rights to the content you provide, and that it does not infringe the intellectual property or other rights of any third party.
• Acknowledge that we may review content if required to ensure compliance with these Terms.

You remain solely responsible for the accuracy, legality, and appropriateness of all User Content you provide.

7. Call recording and data collection

Our services may record and transcribe conversations handled by your AI assistant. By using our services, you acknowledge and agree to the following:

Your responsibility to notify. It is your sole responsibility to ensure that callers and contacts are informed of any recording, transcription, or automated processing of their communications, in accordance with applicable law in your jurisdiction (including but not limited to GDPR, the UK Data Protection Act 2018, and relevant telephony regulations).

Data retention. Recorded calls and transcripts are stored in accordance with your plan and our Privacy Policy. You may request deletion of specific recordings at any time through your account dashboard.

GDPR compliance. WeLoveJoe is GDPR compliant. Where you operate in the European Economic Area or United Kingdom, you act as the data controller for your customers' personal data processed through our services, and we act as a data processor on your behalf. A Data Processing Agreement is available upon request.

8. AI accuracy and limitations

WeLoveJoe uses artificial intelligence to handle customer interactions. While we work to ensure Joe responds accurately and helpfully, you acknowledge that:

• AI-generated responses may occasionally be incomplete, inaccurate, or not reflect your most current business information.
• You are responsible for keeping your training content, FAQs, and business documents up to date.
• WeLoveJoe is not liable for errors or omissions in AI-generated responses that result from outdated or incomplete User Content.
• You should review call summaries, transcripts, and flagged interactions regularly to ensure quality and accuracy.

We recommend testing your AI assistant's responses before deploying it to live customer interactions.

9. Prohibited activities

You agree not to use our services in any way that:

• Violates any applicable law or regulation,
• Involves uploading or transmitting malware, viruses, or harmful code,
• Attempts to gain unauthorised access to our systems or another user's account,
• Disrupts or degrades the performance or availability of our services,
• Involves automated data scraping, harvesting, or extraction,
• Misrepresents your identity, business, or affiliation,
• Constitutes harassment, fraud, or deceptive communication directed at callers or contacts, or
• Violates the privacy rights of any individual, including recording conversations without proper legal disclosure.

10. Limitation of liability

To the fullest extent permitted by law, WeLoveJoe, its directors, employees, partners, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, customers, or business opportunity, arising from:

• Your access to or inability to use the services,
• Any content or conduct of a third party on or through our services,
• Unauthorised access, use, or alteration of your content or communications, or
• Any inaccuracy, error, or omission in AI-generated responses.

This limitation applies regardless of the legal theory under which damages are sought and even if we have been advised of the possibility of such damages.

11. Disclaimer of warranties

Our services are provided "as is" and "as available." WeLoveJoe makes no representations or warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted, secure, or error-free operation of our services, or that the AI assistant will always respond accurately or completely.

12. Termination

We may suspend or terminate your account immediately, without prior notice, if you breach these Terms or engage in activity that could harm our platform, other users, or third parties.

Upon termination, your right to use our services will cease immediately. Any data associated with your account will be handled in accordance with our Privacy Policy and applicable law.

You may terminate your account at any time by contacting us atinfo@welovejoe.com or through your account settings. Termination does not entitle you to a refund of any prepaid fees.

13. Changes to these terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will endeavour to notify you by email or via a notice in your account dashboard. Your continued use of our services after any changes constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by and construed in accordance with applicable law. Any disputes arising under or in connection with these Terms shall be subject to the jurisdiction of the relevant courts in the territory where WeLoveJoe is incorporated.

15. Contact us

If you have any questions about these Terms or our services, please contact us at: info@welovejoe.com