Flow builders answer what you predicted. Joe answers what people actually wrote.
Manychat is a social-DM marketing tool built on flows and keywords. Joe is an AI colleague who reads the whole message, checks your systems and finishes the job, on social and on every other channel.
400 credits on us for 7 days to decide if he keeps the job.
What each one actually does.
Both answer Instagram and Messenger. The difference is what happens after the first reply.
| Feature | We love Joe | Manychat |
|---|---|---|
| How answers are built | Trained on your site, price list and documents. You write rules in plain language. | Visual flows, keyword triggers and conditions you draw and maintain |
| Unpredictable questions | Reads the message and answers it, including three questions in one paragraph | Flows fall back to a default step; a paid AI add-on can field some off-script questions |
| Channels | The same social channels plus phone, email, SMS, Slack, Teams, LinkedIn, YouTube and X | Instagram, Messenger, WhatsApp, TikTok, Telegram, website widget |
| Phone calls | Answers on a real local number, day and night, with warm transfer | Not covered |
| Doing the task | Books, reschedules, quotes, refunds and updates your CRM inside the conversation | Sends links, tags, and pushes data to other tools |
| Setup | Describe the business, connect the channel, live in about twenty minutes | You build and test each flow |
| Pricing shape | Credits: one message is one credit, one call minute is ten | Per contact reached each month |
Compiled from each product’s public documentation and pricing pages. Vendors change these. Tell us if something here is out of date.
Joe doesn't pretend to be someone else. He is Joe.
Manychat is good at what it was built for. So is Joe. The honest comparison is about which job you are hiring for.
Where Manychat is a good fit
Campaign mechanics
Comment-to-DM giveaways, keyword opt-ins and broadcast sequences are its home ground.
Predictable funnels
If the conversation genuinely is three fixed steps, a flow is cheap and easy to reason about.
Social-first brands
Teams who only ever get messages on Instagram and Messenger may not need more.
Where Joe is stronger
One agent, every channel
The phone call, the WhatsApp thread and the email land in one inbox with one set of answers.
Nothing to draw
No canvas of nodes to keep in sync when your prices change. You update the document.
He completes the transaction
The booking exists in your calendar and the refund is issued, not promised in a message.
Every channel, one agent.
Manychat covers part of the map. Joe answers everywhere your customers write or call, with the same answers and the same manners.
See every channel →Are you open Sunday? I would like a Clio.
Yes, 9 to 6. A Clio is £78 for the day. Shall I book it?
Need a quote on 3 vans for two weeks in August.
Quote sent. 3 vans, 14 days, with the long term discount.
How much for a deep clean on a 3 bed?
£185, or £155 with a monthly visit. Saturday is free.
Running late, can I move my 3pm?
Moved to 4:30 and confirmed. See you then.
Do you cover Bordeaux for a monthly garden contract?
We do. A monthly contract starts at £89. Want the details?
Is the brunch menu on today?
It is, until 3. Want me to book you a table for two?
I need a refund of £240.
Refunds over £200 go to the team. Passing you over now.
I would like to reschedule my delivery.
Done, moved to Thursday morning. Anything else?
Do you take on agency partnerships?
We do. I can set up a call with the team this week.
Where do I buy this kit?
Link is in the description. Ships in 48 hours.
What is the price for the annual plan?
£1,490 with the yearly discount, from the price list.
Has order 4512 shipped?
Yes, this morning. Tracking sent to the customer.
Do you ship to Ireland?
We do, 2 to 3 days. Want the checkout link?
Moving off Manychat takes an afternoon.
Keep your flows running
Leave Manychat live while you test. Nothing breaks on day one.
Give Joe your content
Website, price list, policies. He learns the answers your flows encoded by hand.
Connect one channel
Start with Instagram or WhatsApp and compare the replies side by side for a week.
Switch the rest
Point the remaining channels at Joe and turn the flows off when you no longer miss them.
Two ways to work with Joe
The same Joe either way. You only choose who builds him and who runs him.
Unused credits roll over on quarterly and yearly billing.
Self serve
You set it up, you run it. Live in 15 minutes, no code.
Starter
For a single location starting on one channel.
2,000 credits per monthabout 300 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Included
- 1 agent
- 1 active channel
- 1 language
- 5 concurrent calls
- 1 knowledge base
- 1 GB storage
Growth
For a business that gets messages on every channel at once.
6,000 credits per monthabout 1,000 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Everything in Starter, plus
- Unlimited active channels
- Unlimited operators, your whole team at no extra cost
- Unlimited concurrent calls
- Unlimited knowledge bases
- 15% off additional credits
- 3 GB storage
Business
For several locations, or customers who write in several languages.
16,000 credits per monthabout 2,600 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Everything in Growth, plus
- Up to 3 agents
- Unlimited languages
- Unified inbox
- 25% off additional credits
- 7 GB storage
How many credits do you need?
A resolution, one request handled start to finish, uses about 6 credits. Estimate your usage →
Run out mid-month? Joe does not stop. Additional credits are billed from €0.05, with your plan’s discount applied.
Done for you
For companies and networks that want a turnkey solution.
We build, we connect your tools, we operate. Everything is sized to your needs.
Let’s talk. Fifteen minutes to understand your volume, your channels and your tools. We tell you what it looks like.
Book a callEverything in Business, plus
Sized for you
- Unlimited agents
- Volume sized for your operation
- Custom storage
- Unlimited languages
- Unlimited operators
- Unified inbox
Custom work and support
- Dedicated onboarding support
- Dedicated contact
- Automations and workflows set up for you
- Custom integrations
- Custom voice
- Custom branding and domain
- Bring your own key
- SSO login
400 credits on us for 7 days to decide if he keeps the job. Compare all plans in detail →
Manychat questions people ask us.
Can Joe do comment-to-DM?
Yes. He replies publicly under the post and continues the conversation in a DM, and the reply is written from the comment rather than from a keyword match.
Do I lose my broadcast lists?
Your contacts stay yours. Joe is built for conversations rather than bulk broadcast, so keep a marketing tool if broadcasting is central to you.
Is Joe more expensive?
It depends on the shape of your volume. Manychat charges by contacts reached, Joe by messages and call minutes handled. A quiet list with heavy conversations usually costs less on credits.
Can I still control what he says?
Yes. You set the topics, the tone and the escalation rules, and you can require approval before any reply goes out.
What about WhatsApp templates?
Joe runs on the official WhatsApp Business Platform and uses your approved templates outside the 24-hour window.
Joe's ready. Are you?
Stop maintaining flow charts. Hire someone who reads.
400 credits on us for 7 days to decide if he keeps the job.