Dermatology
Consultation requests, skin concern triage, preparation and aftercare basics, answered with your protocols and walked to the dermatology diary.
Aesthetic clinic software
The software that answers every patient. Day, night and Sunday.
Joe is an AI receptionist you plug into your clinic’s channels: WhatsApp, Instagram, phone, email. Built for aesthetic medicine, dermatology, hair transplants and plastic surgery, he answers in the patient’s own language, books into your diaries, and hands the sensitive cases to your team. Software, not extra staff: live in days, nothing to install at the clinic.
The software
One tool runs the whole front desk
Nothing to install at the clinic. You connect your channels and your booking diaries, brief Joe the way you would brief a new receptionist, and your team supervises everything from one screen: every conversation, every escalation, live.
- Phone
- SMS
- Website chat
- 20+ languages
What the tool does
Five things Joe handles from day one
Your rooms are impeccable. Your website is elegant. And then a patient writes at 11pm and waits twelve hours for a reply. Joe closes that gap.
A presence that never closes
Two messages in five reach a clinic after closing. Joe answers within the minute at 11pm, on Sunday, in August: whenever your patients are actually comparing clinics.
Every channel your patients use
WhatsApp, Instagram, phone, email, SMS and your website chat, in more than 20 languages. One patient, one thread, whatever channel the conversation started on.
A voicemail that talks back
Missed calls stop dying in a mailbox. Joe picks up, understands the request, answers it, and books the consultation, or takes a structured message your team sees at opening.
Trained on your clinic, not a script
Your treatments, your price ranges, your surgeons’ availability, your tone. Joe answers the way your best receptionist would, because you wrote the brief together.
Action, not just answers
Joe books, cancels and reschedules appointments in the right specialty diary, mid-conversation. A question about a hair transplant ends on the hair transplant calendar.
One assistant, every specialty
Fluent in everything your clinic offers
Joe is not a generic chatbot with a medical veneer. He is briefed on your treatment list, your price ranges and your protocols, specialty by specialty.
Hair transplant
The midnight research crowd: technique questions, price ranges, eligibility. Joe qualifies each enquiry and offers the evaluation slot in the same conversation.
Injectables
Botox, fillers, mesotherapy: patients compare three clinics at once. The one that answers first, in their language, frames the whole comparison.
Skin treatments
Peels, laser, facials. Joe knows the difference, quotes your real ranges and books the right practitioner, not a generic contact form.
Use case · a private aesthetic clinic
Eight months of Joe, in one clinic’s numbers
A private clinic for hair transplants, plastic surgery and dermatology put Joe on its WhatsApp. Here is what the tool actually did, from the clinic’s own logs, January to August.
Price shoppers became bookings
908 price enquiries, 45% of all conversations, answered with the clinic’s real ranges in the patient’s own language, French or English, without touching reception. 91 appointments were confirmed inside the chat itself.
The night shift stopped losing patients
813 conversations arrived while the clinic was closed, 221 of them on Sundays. Joe answered every one within the minute, while the competition’s reply waited for Monday morning.
Urgency detected, every time
28 sensitive conversations, post-operative pain, complications, distress, were recognised and escalated for a priority callback. On those, Joe gives no medical opinion. He gets a human.
2,011conversations handled
40%arrived after closing
54%walked to the booking diary
<1 minto first reply, around the clock
The whole story
Every midnight message answered, for eight months straight, in the patient’s own language.
One agent, two languages, one hard rule: never a medical opinion.
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Aesthetic clinic software, explained
What is aesthetic clinic software?
Software that runs the patient-facing side of an aesthetic clinic: answering enquiries on every channel, qualifying treatment and price questions, booking consultations into the right diary and escalating anything sensitive to your team. Joe does all of this conversationally, in the patient’s own language, 24/7.
Which treatments and specialties does Joe cover?
Whatever your clinic offers: dermatology, hair transplants, plastic surgery, injectables, laser and skin treatments. Joe is trained on your own treatment list, price ranges, preparation and aftercare guidance, so every answer is your clinic’s answer.
Does Joe give medical advice?
Never. Pain, complications, medication and distress are hard red lines: on those subjects Joe gives no opinion, recommends a consultation and flags the conversation for a priority callback from your team.
Can Joe book, cancel and reschedule appointments?
Yes. Joe connects to one booking diary per specialty and hands patients the right one mid-conversation. He can confirm an appointment inside the chat, cancel it, or move it, without anyone at reception touching it.
How long does it take to set up?
Days, not months. You brief Joe the way you would brief a new receptionist: treatments, prices, hours, what to escalate. We write the answers with you, in every language your patients use, and Joe is on your channels the same week.
Give your patients an answer at midnight.
Tell us about your clinic. We will show you what Joe would say to your patients, on your treatments, in your tone.
Get in touch