How do you know every location gives the same customer support as your best one?
With Joe they all do. Head office can set the answers for the whole network, or each location can set up its own, and the assistants still help each other out.
400 credits on us for 7 days. Roll out when the first site works.
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Every enquiry lands on the group number and inbox. Joe qualifies it, then hands it to the right location with the whole conversation attached.
Enquiry 1 · group WhatsApp
I need someone to come and cut the grass at my place.
Of course. Which town are you in, so I hand this to the right team?
Paris, 14th.
Received, Marc. Our Paris team can come Thursday morning. Shall I book it in?
Enquiry 2 · group phone line
I would like to confirm my appointment.
Happy to check. Which town are you calling from?
Lyon.
I have your request, Lisa. Your appointment Friday at 10:00 is confirmed.
Enquiry 3 · group Instagram
Do you cover Bordeaux for a monthly garden contract?
We do. Let me put the Bordeaux office on it, they hold the local prices.
Sofia, a monthly contract starts at €89. Want me to send it over?
Each location answers its own customers, on its own numbers, at its own hours. Head office reads the volumes, not the inbox.
Marseille · its own Instagram
Are you open on Sunday?
Yes, 9:00 to 18:00. Want me to hold a slot for you?
Bordeaux · its own WhatsApp
Can I move my Friday booking to Saturday?
Moved to Saturday 11:00, no charge. Confirmation on its way.
Lille · its own phone line
Do you deliver to Roubaix?
We do, Tuesdays and Fridays. Shall I add you to Tuesday?
The assistants work as one network. A store that cannot help finds the one that can, and head office can act for a city that has just opened.
New York → Brooklyn
Do you still have the runners in size 10?
Let me check for you. Not in this store, I am afraid.
Brooklyn has two pairs left. I have set one aside and can put you in touch with them now.
Head office → Bristol, open since Monday
Is the new Bristol store taking appointments yet?
It is. Thursday 14:00 is free in Bristol and I have booked it for you.
How do you hold the same standard of support across the whole network?
One site replies in two minutes, another takes three days. Customers who cannot get through locally call head office instead. Joe gives every location the same response time and the same answers, and keeps the enquiries where they belong.
One site answers in minutes, another in days
The customer experience depends on which location they happened to contact. Joe picks up on every channel at every site, so the slowest location answers as fast as the best one.
The same question, a different answer per site
One quotes the old price, another promises a policy that changed in March. Joe answers from one source, so the network says one thing.
Customers give up locally and call head office
When nobody picks up on site, the enquiry lands on the group line and someone central has to chase it. Joe answers locally first, and only escalates what you asked to see.
Every channel, every location, one inbox per site.
Every channel in one place
Phone, WhatsApp, Instagram, Messenger, email, SMS and the website chatbot arrive in the same thread list, per location.
The team only opens what matters
Joe answers the routine. A conversation reaches a person only when you or the franchisee decided that one should not be automated.
Each site sees its own
A location works its own inbox on its own numbers. Head office can switch to any site, or read the whole network at once.
Handed over with the context
When a thread does come to a person, the transcript, the customer history and the booking are already attached.
Local numbers, local diaries, one voice across the network.
A local number per site, answered in one ring. Warm transfer to that location’s team, not a call centre.
One verified business number per location, or one for the group with routing by postcode.
Local accounts keep their own voice. Head office still sees every DM in the network inbox.
Site mailboxes and the group address, both answered, both filed against the customer.
Confirmations and reminders per site, with the local diary and the local phone number.
Page inboxes for each location, ad replies included, answered in seconds.
One widget on the group site or a per-site page, answering with that location’s hours and prices.
Push your own events in and read every conversation back out, per site, into the tools the group already runs.
A new site goes live in 30 mins.
Describe what you want, connect your tools, deploy, then watch Joe handle the first conversations. Nobody flies out to train anyone.
- Minute 0
Describe what you want
Say how this site should answer, in plain words, or start from the network rulebook.
- Minute 10
Connect your tools
Diary, bookings, CRM, and the local details: address, hours, prices, who to escalate to.
- Minute 20
Deploy
Forward the phone number, connect WhatsApp and the page. No developer needed.
- Minute 30
Watch the first conversations
Read what Joe answered, correct anything once, and it holds for the whole network.
One plan for the group, with an assistant per location and credits pooled across the network, so a quiet site pays for a busy one. We price it on the number of sites and the volume you handle.
Contact usTwo ways to work with Joe
The same Joe either way. You only choose who builds him and who runs him.
Unused credits roll over on quarterly and yearly billing.
Self serve
You set it up, you run it. Live in 15 minutes, no code.
Starter
For a single location starting on one channel.
2,000 credits per monthabout 300 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Included
- 1 agent
- 1 active channel
- 1 language
- 5 concurrent calls
- 1 knowledge base
- 1 GB storage
Growth
For a business that gets messages on every channel at once.
6,000 credits per monthabout 1,000 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Everything in Starter, plus
- Unlimited active channels
- Unlimited operators, your whole team at no extra cost
- Unlimited concurrent calls
- Unlimited knowledge bases
- 15% off additional credits
- 3 GB storage
Business
For several locations, or customers who write in several languages.
16,000 credits per monthabout 2,600 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Everything in Growth, plus
- Up to 3 agents
- Unlimited languages
- Unified inbox
- 25% off additional credits
- 7 GB storage
How many credits do you need?
A resolution, one request handled start to finish, uses about 6 credits. Estimate your usage →
Run out mid-month? Joe does not stop. Additional credits are billed from €0.05, with your plan’s discount applied.
Done for you
For companies and networks that want a turnkey solution.
We build, we connect your tools, we operate. Everything is sized to your needs.
Let’s talk. Fifteen minutes to understand your volume, your channels and your tools. We tell you what it looks like.
Book a callEverything in Business, plus
Sized for you
- Unlimited agents
- Volume sized for your operation
- Custom storage
- Unlimited languages
- Unlimited operators
- Unified inbox
Custom work and support
- Dedicated onboarding support
- Dedicated contact
- Automations and workflows set up for you
- Custom integrations
- Custom voice
- Custom branding and domain
- Bring your own key
- SSO login
400 credits on us for 7 days to decide if he keeps the job. Compare all plans in detail →
What franchise groups ask first.
Can each location keep its own phone number?
Yes. Every site runs on its own local number and its own diary. Nothing is centralised unless you want it to be.
Who controls what a site can change?
Head office. You decide which answers are locked, which are editable, and which channels a location may switch on.
How are credits shared?
Credits are pooled at group level and roll over on quarterly and yearly billing, so seasonal sites do not each need their own buffer.
Can a franchisee be billed separately?
Yes. Sites can sit on the group plan or hold their own workspace and pay for it directly.
What does head office actually see?
Volume per site and per channel, what Joe handled alone, what was escalated, and the full transcript of any conversation.
Does it work in several languages?
Over twenty. A site can answer in its own language while the rules stay written once, centrally.
Still have questions? Contact us →
Start with one site. Judge it there.
If it works for your busiest location, the rest is copy and paste.