An AI that answers the phone is a start. Your customers write, too.
Rosie is an AI answering service for small businesses: it picks up calls, takes messages and books appointments. Joe does that on the phone and on every text channel your customers use, from one workspace.
200 credits on us for 7 days to decide if he keeps the job.
Side by side
Both cover the missed call. Only one covers the WhatsApp message that follows it.
| Feature | We love Joe | Rosie |
|---|---|---|
| Phone answering | Same, on a real local number, with warm transfer to a person | Core product: answers, qualifies, takes a message, books |
| Text channels | WhatsApp, Instagram, Messenger, email, SMS, website chat, Slack, Teams, LinkedIn | Phone and SMS follow-up focused |
| Shared inbox | One thread per customer across every channel, with the full history | Call logs, transcripts and messages |
| Acting in your tools | Reads and writes in your calendar, CRM and back office during the conversation | Booking and CRM integrations |
| Languages | Over twenty, matched to the language the customer used | English focused |
| Multi-site | One workspace per location, shared rulebook, pooled credits | Built around a single business |
| Pricing shape | Credits shared across calls and messages | Monthly plan by call volume |
Compiled from each product’s public documentation and pricing pages. Vendors change these — tell us if something here is out of date.
Where Rosie is a good fit
Phone-only businesses
If essentially all your enquiries arrive by voice, a focused answering service is simple to buy.
Fast to switch on
Forward the number and you are covered the same day.
Small local teams
A one-location trade or clinic with a single diary gets most of the value on day one.
Where Joe is stronger
The call and the chat are one conversation
A caller who follows up on WhatsApp is the same person in the same thread, not a new enquiry.
He finishes the job
Not "I have taken a message": the slot is held, the quote is sent, the refund is issued.
Scales to a network
Local numbers and diaries per site, one set of answers for the whole group.
Trying Joe next to Rosie costs you nothing.
Keep your answering service
Run both for a week. Overflow to Joe or forward out of hours only.
Give him your diary
Calendar, price list and the rules for who gets which slot.
Add one text channel
Usually WhatsApp. This is where the difference shows up immediately.
Read the transcripts
Every call and message ends with a summary. Compare them and decide.
Straightforward pricing
Pick the plan that fits the volume. Every plan includes the same brain — the difference is agents, credits and channels.
Starter
- 1 agent
- 1,000 credits
- 1 active channel
- 1 language
- 5 concurrent calls
- 1 knowledge base
- 1 GO storage
- 1 agent
- 3,000 credits
- Save 15% on additional credits
- Unlimited active channels
- 1 language
- Unlimited knowledge bases
- Unlimited operators
- Unlimited concurrent calls
- 3 GO storage
- Up to 3 agents
- 8,000 credits
- Save 25% on additional credits
- Unlimited active channels
- Unlimited languages
- Unlimited knowledge bases
- Unlimited operators
- Unlimited concurrent calls
- 7 GO storage
- Unified Inbox
- Up to 5 agents
- 30,000 credits
- Save 40% on additional credits
- Unlimited active channels
- Unlimited languages
- Unlimited knowledge bases
- Unlimited operators
- Unlimited concurrent calls
- 15 Go storage
- Unified Inbox
Custom
- Unlimited number of agents
- Large volume credits discount
- Custom integrations
- Unlimited languages
- Unified Inbox
- Unlimited operators
- Dedicated onboarding support
- Automation & workflow setup
- Custom storage limit
- Custom voice
200 credits on us for 7 days to decide if he keeps the job.
In every plan
What people ask when they compare the two.
Does Joe answer as fast as an answering service?
He picks up on the first ring, day or night, including weekends and bank holidays.
Will callers know it is not a person?
He introduces himself as your assistant, speaks at a normal pace in your language, and hands over to a human whenever the caller asks.
Do I have to move my number?
No. Keep it and forward it, or take a new local number and route the overflow.
Can he handle several locations?
Yes. Each site gets its own number and diary while head office keeps one rulebook.
What happens out of hours?
The same thing as in hours. That is usually where the first month of value comes from.
Joe's ready. Are you?
The missed call matters. So does the message nobody read.
200 credits on us for 7 days to decide if he keeps the job.