An AI that answers the phone is a start. Your customers write, too.
Rosie is an AI answering service for small businesses: it picks up calls, takes messages and books appointments. Joe does that on the phone and on every text channel your customers use, from one workspace.
400 credits on us for 7 days to decide if he keeps the job.
What each one actually does.
Both cover the missed call. Only one covers the WhatsApp message that follows it.
| Feature | We love Joe | Rosie |
|---|---|---|
| Phone answering | Same, on a real local number, with warm transfer to a person | Core product: answers, qualifies, takes a message, books |
| Text channels | WhatsApp, Instagram, Messenger, email, SMS, website chat, Slack, Teams, LinkedIn | Phone and SMS follow-up focused |
| Shared inbox | One thread per customer across every channel, with the full history | Call logs, transcripts and messages |
| Acting in your tools | Reads and writes in your calendar, CRM and back office during the conversation | Booking and CRM integrations |
| Languages | Over twenty, matched to the language the customer used | English focused |
| Multi-site | One workspace per location, shared rulebook, pooled credits | Built around a single business |
| Pricing shape | Credits shared across calls and messages | Monthly plan by call volume |
Compiled from each product’s public documentation and pricing pages. Vendors change these. Tell us if something here is out of date.
Joe doesn't pretend to be someone else. He is Joe.
Rosie is good at what it was built for. So is Joe. The honest comparison is about which job you are hiring for.
Where Rosie is a good fit
Phone-only businesses
If essentially all your enquiries arrive by voice, a focused answering service is simple to buy.
Fast to switch on
Forward the number and you are covered the same day.
Small local teams
A one-location trade or clinic with a single diary gets most of the value on day one.
Where Joe is stronger
The call and the chat are one conversation
A caller who follows up on WhatsApp is the same person in the same thread, not a new enquiry.
He finishes the job
Not "I have taken a message": the slot is held, the quote is sent, the refund is issued.
Scales to a network
Local numbers and diaries per site, one set of answers for the whole group.
Every channel, one agent.
Rosie covers part of the map. Joe answers everywhere your customers write or call, with the same answers and the same manners.
See every channel →Are you open Sunday? I would like a Clio.
Yes, 9 to 6. A Clio is £78 for the day. Shall I book it?
Need a quote on 3 vans for two weeks in August.
Quote sent. 3 vans, 14 days, with the long term discount.
How much for a deep clean on a 3 bed?
£185, or £155 with a monthly visit. Saturday is free.
Running late, can I move my 3pm?
Moved to 4:30 and confirmed. See you then.
Do you cover Bordeaux for a monthly garden contract?
We do. A monthly contract starts at £89. Want the details?
Is the brunch menu on today?
It is, until 3. Want me to book you a table for two?
I need a refund of £240.
Refunds over £200 go to the team. Passing you over now.
I would like to reschedule my delivery.
Done, moved to Thursday morning. Anything else?
Do you take on agency partnerships?
We do. I can set up a call with the team this week.
Where do I buy this kit?
Link is in the description. Ships in 48 hours.
What is the price for the annual plan?
£1,490 with the yearly discount, from the price list.
Has order 4512 shipped?
Yes, this morning. Tracking sent to the customer.
Do you ship to Ireland?
We do, 2 to 3 days. Want the checkout link?
Trying Joe next to Rosie costs you nothing.
Keep your answering service
Run both for a week. Overflow to Joe or forward out of hours only.
Give him your diary
Calendar, price list and the rules for who gets which slot.
Add one text channel
Usually WhatsApp. This is where the difference shows up immediately.
Read the transcripts
Every call and message ends with a summary. Compare them and decide.
Two ways to work with Joe
The same Joe either way. You only choose who builds him and who runs him.
Unused credits roll over on quarterly and yearly billing.
Self serve
You set it up, you run it. Live in 15 minutes, no code.
Starter
For a single location starting on one channel.
2,000 credits per monthabout 300 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Included
- 1 agent
- 1 active channel
- 1 language
- 5 concurrent calls
- 1 knowledge base
- 1 GB storage
Growth
For a business that gets messages on every channel at once.
6,000 credits per monthabout 1,000 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Everything in Starter, plus
- Unlimited active channels
- Unlimited operators, your whole team at no extra cost
- Unlimited concurrent calls
- Unlimited knowledge bases
- 15% off additional credits
- 3 GB storage
Business
For several locations, or customers who write in several languages.
16,000 credits per monthabout 2,600 resolutions
Free for 7 daysNo code. No setup calls. No fuss.
Everything in Growth, plus
- Up to 3 agents
- Unlimited languages
- Unified inbox
- 25% off additional credits
- 7 GB storage
How many credits do you need?
A resolution, one request handled start to finish, uses about 6 credits. Estimate your usage →
Run out mid-month? Joe does not stop. Additional credits are billed from €0.05, with your plan’s discount applied.
Done for you
For companies and networks that want a turnkey solution.
We build, we connect your tools, we operate. Everything is sized to your needs.
Let’s talk. Fifteen minutes to understand your volume, your channels and your tools. We tell you what it looks like.
Book a callEverything in Business, plus
Sized for you
- Unlimited agents
- Volume sized for your operation
- Custom storage
- Unlimited languages
- Unlimited operators
- Unified inbox
Custom work and support
- Dedicated onboarding support
- Dedicated contact
- Automations and workflows set up for you
- Custom integrations
- Custom voice
- Custom branding and domain
- Bring your own key
- SSO login
400 credits on us for 7 days to decide if he keeps the job. Compare all plans in detail →
What people ask when they compare the two.
Does Joe answer as fast as an answering service?
He picks up on the first ring, day or night, including weekends and bank holidays.
Will callers know it is not a person?
He introduces himself as your assistant, speaks at a normal pace in your language, and hands over to a human whenever the caller asks.
Do I have to move my number?
No. Keep it and forward it, or take a new local number and route the overflow.
Can he handle several locations?
Yes. Each site gets its own number and diary while head office keeps one rulebook.
What happens out of hours?
The same thing as in hours. That is usually where the first month of value comes from.
Joe's ready. Are you?
The missed call matters. So does the message nobody read.
400 credits on us for 7 days to decide if he keeps the job.