Turn Website chat conversations into Slack actions.
Joe answers a website chat like a colleague who knows your business. Escalations land in the right Slack channel with the whole conversation attached, so your team answers without app-hopping. No copy-paste, no flow builder, no morning backlog.
400 credits on us for 7 days to decide if he keeps the job.
One Website chat conversation. The Slack work, done live.
Watch the left side: a website chat comes in. Watch the right side: Slack fills itself in as Joe answers. That is the whole product.
This invoice looks wrong, £2,140 instead of £1,900.
Let me flag that to finance right away.
Thanks, it is urgent for month-end.
Flagged with the thread attached; they will reply before 5 today.
Message · #escalationsFromJoeCustomerKeller & CoIssueInvoice query, £2,140ContextFull thread attachedPing@finance on-callWritten by Joe, mid-conversationThree steps, every time.
A website chat arrives
A customer writes in on Website chat, at whatever hour they like. Joe reads the whole message, not a keyword.
Joe answers and acts
He replies in your words and your prices, and does the Slack work in the same breath, while the customer is still there.
Slack is already right
Posts escalations to the channel you choose. Nothing waits for the morning, and nothing is retyped by hand.
Real conversations, real records.
Three businesses, three messages, and what Slack looks like afterwards.
“This invoice looks wrong, can someone check?”
Joe posts it to #billing with the account, the invoice and the thread attached, and tells the customer when to expect an answer.
“A journalist is asking about the new opening.”
Joe escalates to #press immediately, full context attached, instead of the enquiry sitting in an inbox overnight.
“We would like to double our retainer.”
Joe posts the opportunity to the sales channel with the history, and the right person picks it up in minutes.
The record is done before the goodbye.
Posts escalations to the channel you choose
Notifies the right person with the full context attached
Lets your team pick up conversations without leaving Slack
Everything Joe does on Website chat → The full Slack integration →
Website chat to Slack, answered.
Do I have to build a Website chat-to-Slack flow?
No. Connect Website chat and Slack once, then tell Joe in plain language what should happen. He decides in the conversation, so there is no flow chart to maintain when your prices or rules change.
Does every Website chat message end up in Slack?
Only the ones your rules say should. You decide what gets recorded, what gets escalated to a person, and what needs approval before Joe acts.
What else can Joe do from Website chat?
Everything he does anywhere: answer questions, book appointments, take payments, quote from your price list, and hand over to your team with the whole conversation attached. Slack is one of the places he can act, not the only one.
How long does this take to set up?
Connecting Website chat and Slack takes a few minutes each. Most businesses are live, answering and acting, in about twenty minutes.
Joe's ready. Are you?
The next Website chat message could already be in Slack.
400 credits on us for 7 days to decide if he keeps the job.