Every call routed to the nearest technician for Allo Frelons
Allo Frelons is the directory France calls when it finds a hornet nest: certified local technicians in every region, leads sold as listings. The catch: callers know their location, not which technician to ask for. Joe now answers one national number 24/7 and dispatches every call to the right local pro, by location, mid-call.
The business, in brief.
Allo Frelons (allo-frelons.fr) runs the national directory of hornet and wasp nest removal: certified, insured local technicians covering communes across France. The business model is visibility: technicians pay for their listing, and the directory sends them the leads from their area.
The product, in other words, is the connection itself. A homeowner finds a nest, searches, calls, and Allo Frelons has one job: get that call to the right technician, first time, fast.
What they were up against.
The old setup was a pile of phone lines: a number per listed technician, plus a personal mobile acting as the switchboard, redispatching by hand the calls that landed in the wrong place. An IVR could not fix it: press-1 menus assume the caller knows who they want, and these callers know exactly one thing, where the nest is. So the routing lived in one person’s head and one person’s pocket, call after call.
A person as the switchboard
Every call that needed redispatching went through the same personal phone. Holidays, meetings, other calls: the whole network’s routing had a single human point of failure.
Menus that could not ask the right question
The only routing key that matters is location, and a keypad menu cannot ask for it. Callers facing a list of options they did not understand hung up and dialled the next result.
The product itself at stake
Technicians pay Allo Frelons precisely to receive their area’s leads. Every call that reached the wrong number, or no one, was the paid-for product failing in the customer’s hand.
The work, off their plate.
One national number, answered by Joe, around the clock. Joe asks the one question that routes the call, where are you, matches the answer against the network’s coverage map, and dispatches the caller to the technician who covers that area, during the call. No menu, no callback, no personal mobile in the loop.
Routes by location, not by menu
The caller says a town or a postal code, in plain words. Joe finds the listed technician who covers it and connects the call. The question an IVR could never ask is the only one Joe needs.
Answers every hour a nest is found
Hornets do not keep office hours and neither do worried callers. One number covers 100% of calls, 24/7, without anyone juggling phones or forwarding after-hours calls to a private line.
Delivers the paid-for lead, every time
The listing a technician pays for is the promise that their area’s calls reach them. Joe makes the promise mechanical: right zone, right technician, no leakage between listings.
Setup, not a project.
Wrote the coverage map once
Every listed technician, the area they cover, the number that should ring: one list, kept current with the directory. That list is the whole routing logic.
Put one number in front of France
A single national line answered by Joe replaces the pile of per-provider numbers. Callers keep one number to find; technicians keep receiving only their own leads.
Retired the manual switchboard
The personal mobile that used to redispatch calls by hand is out of the loop. What one person did call by call, Joe now does mid-call, at any hour.
One number, one coverage map, one question: where is the nest?
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